Got a call from Honda this morning, the service advisor was happy to tell me everything I ALREADY knew, and the price of the work that needed to be completed, a hefty $358.00 estimate. I asked her if anyone had actually told her what my car was there for. She said that I came in becuase I had a 'concern' that seals were malfunctioning in my enigne, but I wasn't sure. I told her that I knew what was leaking, my mechanic knew what was leaking, and we didn't even have to do anything but spend 5 minutes under the hood pulling sparkplug tubes out. Lastly, I asked her if she knew that these failed O-rings were replaced less than 15k ago, by that same dealership for about an arm and a leg ($1500.00). She didn't have a CLUE! I was totally disappointed, and after my visit over to the Honda dealer after my dentist appointment today I was even more pissed off at the fact that nothing I told the person I dropped the car off was on the techs profided paperwork for the car. It simply had a code, and a procedure. I've never had this happen before, so now I have a 2 hour labor charge for a 120pt vehicle inspection. Only to tell me everything I already knew. Back to the issue. I explained everything to the manager, and he told me that the car could be looked at by the Zone Office Person that comes out for goodwill repairs once a week. However, my car has to stay there until tomorrow, which I agreed to do.
Simply put, the rings could've been leaking by the first oil change after the service, I just never looked at the tubes until recently. Hood news is, that the car checks out A-ok for the 120pt inspection. The tech said if it were still eligible it'd be a certified used car in a heartbeat !
More tomorrow I suppose. You think you're getting the best at the dealer until something like this happens.
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