i personally went back and hopefully cleared up some issues with the original poster... i explained that he should try another dealer. we know we have a small language barrier of sorts there. my beef has become one with some other posters. i am personally no longer arguing at all with the original poster. like princess, i am trying to explain thigns to a couple fo other posters who obviously have no concept of how the corporate world works. no matter how much corporations suck, as long as everything is run by humans, there will be a great likelyhood of things being handled differently from situation to situation. there is nothin anyone can do to stop that.