Quest issues? Affirmed. We have one customer in particular whose Quest hits the shop at least once per 2 months. The repair order is GUARANTEED to be at least two pages per visit, with minimal maintenance items included therein.
I cringe when I see her hit the door. Tough to get claims paid when you're replacing related parts on every visit.
Regarding TPM Systems: We hate them. Profusely. Here's a story:
Late last year a woman, maybe mid-30s, typical "Colorado Cowgirl" with the appearance of having $$$ -- she drives down from Colorado (we're in central Oklahoma) in her new Pathfinder. She'd purchased it from us maybe two weeks before. Her "Check Tire Pressure" light is on.
The night before, she had called her local dealership and told them about the light being on. She wanted to know what she should do, telling them she'd just bought the car a few weeks ago. "Did you buy it from us?" they wanted to know.
"No," she told them. At which time they informed her she'd have to take it back to the selling dealer for service. So what does she do?
Drives down from Colorado to Oklahoma overnight, with the "Check Tire Pressure" light on the whole way. She gets the truck to us and tells us her story. We air up the tires (two were low), reset the TPM system, and she's done. Maybe a 10-minute deal from the time she pulled into our drive.
Sure, she wasn't the brightest bulb in the box. She never checked the tire pressures herself, nor did she ask anyone to do it for her. But for the Colorado Nissan dealer to tell her she'd have to take it back to us? That's pathetic. Still, how nice it'd be if customers took the time to read their owner's manuals . . ..
As for Muranos and their alternators, those are fun. Nissan says the alternators in question can stop charging, causing the vehicle to go kaput (obviously) at inopportune times. But you know what? If a Murano gets towed in with a zapped battery and one of these failed alternators, Nissan will replace the alternator under the recall, but NOT the battery. (Nissan batteries are prorated; it's a 50/50 split after 12 months, and a 25/75 split after 24 months.)
Murano owners tend to not be real happy with this setup, but after repeated calls to Nissan, it's apparent that that's how Nissan wants it: They'll pay for the bad alternator, but not for the bad battery probably caused by the bad alternator. That tells me something. And it's not like Nissan batteries are god-awful expensive ... especially when you consider how this affects customer satisfaction.
