yeah.... unfortunately, an oil change is not 'quick service' a couple said they have a small window, but depending on the bay your car is in, it may not do anything for you. NTB not too far from my building has a big glass door leading to the working area. if your car is in the first bay, you have prime spot. but it's right next to the balancing machine, so that's the type of service typically being done there. every time i came in to have a new battery installed (twice to be exact), my car was in the last bay, and i couldn't see &%^#. in fact, the last battery had the cables all looped around the handle and stuff so badly, i had to disconnect/reconnect when i got home (was in a crazy rush, didn't bother to check )....
this blows. after this first oil change (which i do want to have at the dealer), i'm definitely sticking with midas. they let you hang out just outside the bay, so, when the car is up, you can see everything. (and since i've been going to the same mechanic for years, he actually lets me hang out inside, by the front of the car and answers my questions while he works).
there really needs to be some law where shops, esp. dealers, would need to provide a safe area for customers to watch their cars being worked on, not just some little room with cheap apples.....
)....