I think you revealed an opportunity missed. Being "right" or believing so does not make for an automatic win in resolution. From Honda's corp view, you're just somebody griping when a tech didn't agree or do what you said...I guarantee that's what the dealer/techs said when called for clarification from Honda. So they are walking away now feeling: I know Mr. Customer "feels" he's right but all credible review shows otherwise.Sounds like Honda Corp is basing everything on the "qualified" eyes of the personnel on hand...what else can they really do? If you would have convinced the tech to take a longer and more involved look at the issue...I think you would have had much more support. The leverage was getting someone openly recognized as an expert -- or best available alternative -- to provide insight to the car's condition and acknowledge the issue. As the customer, you were not considered particularly expert or unbiased, particularly after raising the stink which just let more air out of any credibility to the claim. I'm not saying what happened was right. It would have been "nice" for Honda to reply: "Since you've had three and know the makes pretty well, maybe we should tell the service boys to drive it longer and with time on the highway as described". But in the world of heaping outlandish claims mixed with legit ones, it would be hard to find a large company willing to take that much time and insight for each individual customer.At the dealer service level, that would have been the place to take issue...especially with the manner in which the problem was reviewed. If they were too "busy" to look further, on to the next Honda badged servie dept to assure you could find at least a group with some quality effort behind the service. And during say, a shared drive with a tech on the highway, you could stare face to face and say: "See that drift...describe to me if that's normal and if the other cars here are doing the same thing..." and "Why would this happen on this one and never on any other Accord I've owned." It tells that you do have some credible experience you're basing this on and it could at least be checked on a machine in return.Who knows now if this would have guaranteed better end results but it would have provided a lot more than he said/she said opinions.
