Well, got a call back from Honda corporate today, Marion Cooley, a district manager said they have to deny my claim. She said, at 6K, The first dealer has on record that the car was not pulling rather just following the crown. So since I'm over 12k, they can't cover it. Basically got no where, she just reiterated everything from our first conversation.
We went in circles for about a half hour, no lie. I asked her, all bs aside, When you buy a new car, wouldn't you expect it to drive STRAIGHT? She, said, I can't comment on that at this time. She just kept throwing canned repsonses back at all my questions like I was talking to a robot.
I'm honestly shocked that Honda has decided to treat a loyal customer in this way. This is my third Honda, all of which are higher models, 2 Pilot EX-L RES's and an Accord EX-L. I just think it's bad business. It's cheaper to keep existing cutomers than to gain new ones, they should know that.
Before we ended the call I asked her so you're ok with the fact that you're losing a loyal customer over a $90 alignment? She said I can't comment on that at this time. This experience has shown me what kind of company Honda is and has made up my mind to move to another brand.
F*ck it, I'm buying another bmw, at least my 19 year old 325is drove straight.
