I've looked up and down the Peninsula for a good dealer and frankly have found none. I've dealth a lot with Serramonte Honda. At one point I asked them to demonstrate for me how the Odyssey's folding rear seat works. The reply was "show me the money," never mind the fact that they weren't allowing test drives. At another time, we had agreed on a price, and then they said oh this and that are extra. We made them throw all that into the price anyway. And then they printed out the contract with a higher price, probably with all the stuff added in. Fuming mad at them for this. Their service department also left a lot of oil on my friend's engine block, which smoked away on the highway. Had it caught fire, there would have been a lawsuit.
Also dealt with Grace Honda once. They changed the timing belt on my dad's '86 Accord, put it back together and then said "oh by the way, your crankshaft seal is shot, but now that it's all back together you need to pay for the labor all over again." WHAT! Why didn't you just call me when you had it apart! Geeeze...at least their parts department is good, I like them. Not so bad prices and the people know what they're doing.
I took my car to Mike Harvey Honda for the Air Bleed Screw Recall. While I was there, I was definitely not impressed by the service department. They advertise a whole bunch of stuff like a nice waiting room and such. When I got there, their waiting room was small, unlit, with no coffee and only tiny cups for water that was almost gone. Their parts department tried to charge me 2x as much as some other dealers for the same part. I was looking around in the service department and saw people start up cars and just needlessly rev engines for the hell of it I guess. One guy just started up an Accord, put it in reverse and revved it to 2500RPM or so just to move it the whole 300 feet outside. Why?! Then when my car was done, they called me (at least there's that). When I went to pick it up, they told me the receipt is sufficient proof for the DMV. I came back to read the TSB, where it CLEARLY says the technician should fill out a salmon colored form to be given to the customer, and that the customer should be told not to give it to DMV unless asked for. Ridiculous.
