Well, I never trusted those placed despite never having seen this video before. But from what I've seen of these places, it does not suprise me. I prefer not to change the oil myself because it's just annoying, but I will in lack of an acceptable alternative.
The last time I went to one of those jiffy lube places (about 8 years ago) they left my air filter disconnected and left a pair of vice grips laying in my engine bay. My car was never the same after that, though it still ran and never had any real problems other than making a weird engine noise from that point on probably because it sucked something up. Having to worry about total incompetence as well as dishonesty is a fun combo.
Before I moved I always went to a dealership down the street who had a quick-lube bay. They were always pretty fast and I never went through any of the hassles that I've experienced at any other chain shops. The price of their oil changes was about on par w/ the quick lube places, plus they didn't yank my air filter and everything else out every time, and they checked my tire pressure and tread depth, which I liked because I'm lazy when it comes to the boring stuff. The only reason I never got my car serviced or worked on there for anything else was because their labor rates and prices on parts were rediculous. Also because I really just haven't had much stuff done to my car over the past year that I didn't do myself other than alignments, tire stuff, and some suspension stuff (none of which was a repair).
I like DIY type stuff, but not all stuff as some of it is just mind numbing and not very satisfying. I like DIY stuff where you can tell a difference in the way the car drives and all that. I feel comfortable enough to really get down and dirty w/ the engine and internals, or transmission or anything though... I think it's important to know your limits and not press them too much at a time. This gives me a thread idea...
